Shipping Policy

Thank you for shopping with us! We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy before placing your order.

1. Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional events, holidays, or periods of high order volume, processing times may be extended.

Once an order has been processed and shipped, we may not be able to cancel it or modify the shipping address.

2. Shipping and Delivery Times

We offer shipping to various destinations. Estimated delivery times are as follows:

• United States: 7–15 business days

• Canada: 10–20 business days

• United Kingdom and Europe: 10–20 business days

• Australia: 10–20 business days

• Other International Destinations: 10–25 business days

Please note that delivery times are estimates and do not include order processing time.

Actual delivery times may vary depending on your location, customs clearance, shipping carrier, weather conditions, and other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery destination and selected shipping method.

Free shipping may be available on qualifying orders or during special promotional events.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may take 2–5 business days to update after shipment.

If your tracking information has not been updated immediately, please allow additional time for the carrier to update its system.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your shipping address, contact information, and postal code are correct before completing your purchase.

If you need to modify your shipping address, please contact our customer support team as soon as possible.

We cannot guarantee address changes once an order has been processed or shipped.

Additional shipping charges may apply if a package must be reshipped due to an incorrect or incomplete address.

6. Multiple Shipments

If your order contains multiple pairs of shoes or other items, they may be shipped separately depending on inventory availability and warehouse location.

Each package may have its own tracking number and estimated delivery date.

You will not be charged additional shipping fees for split shipments unless otherwise specified during checkout.

7. Shipping Delays

While we work hard to deliver orders within the estimated delivery timeframe, occasional delays may occur due to:

• Customs inspections or clearance procedures

• Carrier transportation delays

• Severe weather conditions

• National holidays

• High shipping volumes

• Unexpected logistical disruptions

We appreciate your patience and understanding if your shipment experiences an unexpected delay.

If your order has not arrived within the estimated delivery period, please contact our customer support team for assistance.

8. Lost or Missing Packages

If your package appears to be lost or has not arrived within the estimated delivery timeframe, please contact customer support.

We will work with the shipping carrier to investigate the situation.

If your package is confirmed lost during transit, we will arrange an appropriate replacement or refund.

9. Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you have not received it, please check the following:

• Your mailbox, front porch, or other delivery locations

• Family members or neighbors who may have accepted the package

• Your local post office or delivery carrier

If you are still unable to locate your package, please contact our customer support team.

We will assist you in investigating the delivery issue and determining an appropriate resolution.

10. Damaged Packages

If your order arrives with damaged packaging or damaged products, please contact customer support as soon as possible.

Please provide your order number along with clear photographs of the damaged packaging and products.

We will review your request and assist you with an appropriate solution, which may include a replacement, return, or refund.

11. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, customers are responsible for any applicable customs duties and import taxes.

Customs clearance procedures may occasionally cause additional delivery delays.

12. Returns and Exchanges

If you receive your shoes and are not satisfied with your purchase, you may request a return or exchange in accordance with our Return and Refund Policy.

If you need to exchange your shoes for a different size, please contact customer support for assistance.

Returned items must meet the eligibility requirements outlined in our Return and Refund Policy.

13. Contact Us

If you have any questions about your order, shipping status, tracking information, or delivery, please contact our customer support team through the contact information provided on our website.

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for shopping with us!